Policies – Whitehorse Who What Where Tours (WwwTours)

Terms and Conditions

Here is information about our policies, rules and practices we have adopted to protect you and your privacy. We do not plan to modify our policies very often, it is always advisable to double check when you visit our site to be sure that you have read and agree with our most current policy statement.

  • Section 1 – General
  • Section 2 – Kluane Travel Service
  • Section 3 – Expediting & Private/ Custom Tour Service

Bookings

Seats cannot be guaranteed unless reserved or booked at least 1 hour before scheduled departure time.
Reservations are based on first come first serve basis and based on availability.
When you book a tour with us we ask your name, email address, cell phone (traveling contact number) and payment information which might include a credit card number if this is your form of payment you would like to use. We also ask for optional information like your hotel / guesthouse accommodations while staying in the Yukon in regards to our complimentary pick up/ drop off service.

Cancellations

We at WwwTours recognize things happen beyond your control such as weather, flight delays or stranded off the beaten trail. We will do everything we can to switch a date or postpone your tour or travel plans with us at no additional cost to the guest. However, if we have exhausted other avenues our genuine Yukon hospitality will offer the following:

  • 100% same day of booking
  • 80% 7 days prior to tour
  • 50% 24 hours prior to tour
  • 0% less than 24 hour notice

WwwTours reserves the right to make changes to their itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure if something beyond the control of WwwTours deems it necessary; including natural disasters, political instability, terrorism, weather, cultural conditions or other external events. It is imperative that passengers check the most up-to-date information from our phone voice mail or website just prior to their trip departing.

If WwwTours cancels a trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as accommodations, other tours, or non-refundable flights. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.

No refund will be made if you voluntarily leave a tour for any reason. Hopefully, you don’t or won’t as you will probably be stranded;)

Hold Seats

WwwTours offers genuine Yukon hospitality and service we reserve the rights to hold seat(s) for existing or new guests based on individual circumstances we feel or see fit to do so. We recognize planning and logistics does not always work out as planned and we will do everything we can to provide excellent customer service. WwwTour also reserves the rights to cancel the hold seat if request for payment had been made and no payment was rendered in the time or deadline agreed on between WwwTours and hold seat guest. Guests are welcome to rebook if hold seat was cancelled however payment will be required immediately.

Return times

Please note that indicated return times are according to normal road and weather conditions and may change if conditions are unfavourable.

Prices and Payment

All admissions to sites, museums or exhibitions visited are not included, unless otherwise stated in tour description.

All fares published supersede all prices previously advertised. Stated duration counts from time of departure to the time of return. WwwTours reserves the right to cancel any booking or to refuse to carry any passenger where payment has not been received by WwwTours within the specified time. Prices note Canada’s Government Goods and Services Tax (where applicable).

Unless specifically listed, meals and refreshments are not included. During the Kluane Country Tour lunch and snacks are provided. Private charters meals and refreshments can be made possible with advanced notice to ensure we meet your preferred requests.

Please confirm tour booking before proceeding with any payment please.

Payment is required in advance and arrangements can be made to receive payment in advance unless confirmed by office staff where arrangements can be made possible after a tour on site due to logistics or form of payment. We will do our best to accommodate and make planning and payment as easy as possible.
Payment can be made in advance of confirmed booking of tour. We accept the following:

  • Cash
  • Major credit card by phone
  • E-transfer
  • Money order
  • PayPal secure online
  • Of course, Gold

Please do not send personal credit card information by email and do not send cash in mail.

Clothing

Sturdy shoes and a warm outdoor wear should be worn when travelling in the Yukon during any season. Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour.

Language

Guidance is in English. Guides will do everything possible to slow down or speak broken English to try and communicate with guest to make visitor experience more enjoyable when possible. Please feel free to provide your own translator on a tour for translation services. Translator is required to pay equal price for designated tour booked by party they are translating for.

Liability

WwwTours reserves the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of WwwTours. All such losses and expenses are the personal liability of the guests.

Right of Refusal

WwwTours staff has the right to refuse, remove or deal with unruly guest(s). Further will call local authorities if they deem behavior is unacceptable and the safety for themselves or other guests may be at any risk.
No refund will be given.
No alcohol or illegal drugs are permitted.

Privacy Policy - Do we disclose any information to outside parties?

WwwTours values your privacy and we are committed to protecting and safeguarding any personal information you give us.
We want you to feel happy about how we handle the personal information you entrust to us online or on the phone. We never sell, trade, or otherwise transfer to outside parties your personally identifiable information. This includes trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We respond to subpoenas, court orders or legal processes or to establish or exercise our legal rights or defend against legal claims. We will release your information when we believe release is appropriate to comply with the law in order enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. When we link to other sites, we try to link only with partner sites that share our values. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security

All credit card transaction processes have been verified with Paypal’s and Moneris Payd secure systems and are safeguarded at all times. Your credit card details are not held or kept on file by WwwTours and cannot be accessed by WwwTours staff.

Section 2 – Kluane Travel Service

Reservations

Seats cannot be guaranteed unless reserved or booked at least 1 hour before scheduled departure time.
Payment is required in full is the only way of guaranteeing a seat for travel service.
Guests please only use this designated email address whitehorsetours@aol.com for all reservations and bookings. To save on admin time your email should include the following:

  • interested date
  • number of seats required
  • travel direction 1 way – 2 way and destination

WwwTours may cancel its scheduled departure with no public notice if there are no advance sales for the given day. Please book in advance only.

Hold Seats

WwwTours offers genuine Yukon hospitality and service we reserve the rights to hold seat(s) for existing or new guests based on individual circumstances we feel or see fit to do so. We recognize planning and logistics does not always work out as planned and we will do everything we can to provide excellent customer service. WwwTour also reserves the rights to cancel the hold seat if request for payment had been made and no payment was rendered in the time or deadline agreed on between WwwTours and hold seat guest. Guests are welcome to rebook if hold seat was cancelled however payment will be required immediately.

Payment

Please confirm seat before proceeding with any payment please.
Payment is required in advance and arrangements can be made to receive payment in advance.

We accept the following:

  • Cash
  • Major credit card by phone
  • E-transfer
  • Money order
  • PayPal secure online
  • Of course, Gold

Please do not send personal credit card information by email and do not send cash in mail.

Cancellations or Change in Plans

We at WwwTours recognize things happen beyond your control such as weather, flight delays or stranded off the beaten trail. We will do everything we can to switch a date or postpone your tour or travel plans with us at no additional cost to the guest. However, the attempt cannot be guaranteed if we have exhausted other avenues our genuine Yukon hospitality will offer the following:

  • 100% same day of booking
  • 80% 7 days prior to tour
  • 50% 48 hours prior to tour
  • 0% less than 48 hour notice

WwwTours reserves the right to make changes to their itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure if something beyond the control of WwwTours deems it necessary; including natural disasters, political instability, terrorism, weather, cultural conditions or other external events. It is imperative that passengers check the most up-to-date information from our phone voice mail or website just prior to their trip departing.

If WwwTours cancels a trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as accommodations, other tours, or non-refundable flights. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.

No refund will be made if you voluntarily leave a tour for any reason. Hopefully, you don’t or won’t as you will probably be stranded;)

Schedule Times

WwwTours has a defined schedule of arrival and departure times clearly outlined online which shows a breakdown of times from each designated stations. These are clear outlined to ensure guests are prepared and ready to load on time. Seats will be given to any stand-bys then walk-ons 10 minutes before departure if your name is called and you are not there. No refund or any compensation will be given by WwwTours to guests who have missed their ride due to lateness.

Travel Delays

WwwTours recognizes doing business in the North which means there may be delays in departure, enroute or arrival encountered due to unforeseen circumstances such as, but not limited to, mechanical, bad weather, road conditions, wildlife encounters, road construction and forces of nature. If we are more than 3 hours behind schedule we would be pleased to offer a 50% offering on another tour offering, travel day service with us.

Baggage

Wwwtours will allow:

  • one (1) 50 lb. bag and the sum of its length, width and depth not to exceed 160 cm (63 inches)
  • one (1) small personal piece ie. Purse, laptop, camera bag, small day pack, handbag that is able to fit under the seat for storage
  • Any extra baggage must have advance approval from Wwwtour staff and are dependant on available space, any extra pieces are subject to $20 for each extra bag.

Most airports, hotels & hostels offer storage services for additional luggage. If there is any extra room in the vehicle extra baggage may be considered only at the full discretion of WwwTour staff. **Please note this policy does not exist for private charters or expediting services.

WwwTours acknowledges that traveling bags are designed to protect their contents. In the course of normal handling, your baggage may show evidence of wear and tear. WwwTours takes neither responsibility for minor cuts, scratches and dents nor for items that protrude from traveling bags, such as retractable handles, wheels, straps and luggage carts.

No live animals will be allowed to travel with regular scheduled travel service or tours. However, we recognize travelling in the backcountry of the Yukon people do have dogs with them for bear protection and companionship will do everything we can to work with a hiking / backpacker party who does has dog(s). There is the option to charter a vehicle so they can transport their dog(s) with them in a crate (we have available) to a trailhead or river access point.

WwwTours Liability, Right of Refusal, Privacy and Security sections stated under Section 1 General apply to Section 2 Kluane Travel Service as well.

Section 3 - Expediting Services of Private / Custom Tour charters

Reservations for expediting services or private tour charters are to be advanced booked and confirmed with WwwTours. Upon confirmation of service and quote provided a 50% deposit will be required when confirmation of reservation and / logistical plan is agreed to by both parties.
Deposit payments can be made:

  • Cash in person
  • Credit card – Visa / Mastercard by phone
  • Credit card – secure online PayPal
  • E-transfer
  • Money Order

Final payment is due when expediting services or private/ custom tour(s) are completed.

All cancellations for expediting services and private/ tour charters less than 48 hours before departure time will forfeit their deposit.

WwwTours Section 1 and 2 are included in Section 3 unless otherwise stated.
_____________________________________________________________________________

Changes – We reserve the right to change these policies at any time and such modification will be effective immediately. Last updated April 30, 2015
If you have any questions regarding our policies please contact us at :
Whitehorse Who What Where Tours – A Division of Dickson Outfitters Ltd.
Whitehorsetours@aol.com
867.333.0475
Thank you.smiley
WwwTour Team

 

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